Heartland Family Service -- Undivided attention - sometimes, it’s all a kid needs to get back on track. Mary was pretty disrespectful when she started coming to the after school program at a United Way partner agency. She was angry when she walked through the door, and acted rudely toward the staff and other kids. Counselors wasted no time reminding her of the rules: treat yourself and others with respect, or you are not welcome. They also required her to report for one-on-one time with a staff member the minute she arrived each day. Within a month, everyone notice a change in Mary’s attitude, and her appearance. She told staffers that no one at home or school ever spent that kind of time talking with her. Now, she eagerly complies with the rules, and even volunteers to help out on some projects…all thanks to some face to face time with youth workers who care.

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