"2-1-1" is the one stop shop when you're looking for a particular service.  If you're in need of food pantries, counseling, utility assistance, or other human service, talk to an information and referral specilaist who has the community's most extensive human service database at their fingertips.

How can I utilize the 2-1-1 Database?

The easiest way is to simply dial 2-1-1!  Our Information and Referral Specialists will be happy to assist you with a needs referral.  Our searchable database is available here.

PLEASE NOTE:  Not all cell phones, pay phones and company pbx phone systems allow callers to dial 2-1-1 or other three-digit phone numbers.  But you can still reach the 2-1-1 call center by dialing (402) 444-6666.

2-1-1 in 2012

In 2012, our 2-1-1 Resource Center handled 75,656 calls. This was nearly equal to the call volume the previous year, even though the Missouri River flood elevated our volume in 2011 and no such disaster occurred in 2012. Overnight contracts added an additional 18,205 calls 2012, a 31.7% increase over the previous year.

One trend we have noticed in the last few years is the number of requests for food assistance. Between 2010 and 2011 we saw a 60% increase, and in 2012 we had another 13.5% increase. 2-1-1 has taken some steps to help our callers, including an informal partnership with Food Bank for the Heartland. We’ve met with them to ensure we have a comprehensive picture of the food resources in the area, as well as promoting the summer feeding sites for children across Nebraska.  

• Housing and Utility help remained at the top, making up 48% of caller needs and increased 10% from last year
• Food needs increased by 13.5% from 2011 and accounted for 10% of caller needs.
• Callers with Individual/Family Support needs make up 6% of our calls. This includes adult and child day care, holiday assistance, home repairs, parenting classes, and support groups.

Click here to read more about the impact 2-1-1 had on communities throughout Nebraska and Southwest Iowa in 2012.

Frequently Asked Questions

Who Can Dial?

Our 2-1-1 center serves the state of Nebraska and eight counties in southwest Iowa.  86.6% of the U.S. population can dial 2-1-1, and 30 states have statewide coverage, including Nebraska and Iowa.

What information can I get by calling or clicking on 2-1-1?

The 2-1-1 call center and database offer referrals for:

• Utility /Rent /Financial Assistance
  
• Food / Shelter / Clothing
  
• Abuse Prevention
  
• Counseling / Mental Health Services
  
• Support Groups
  
• Senior Services
  
• Children/Teen Services

How can I utilize the 2-1-1 Database?

The easiest way is to simply dial 2-1-1!  Our Information and Referral Specialists will be happy to assist you with a needs referral.  Our searchable database is available here.

PLEASE NOTE:  Not all cell phones, pay phones and company pbx phone systems allow callers to dial 2-1-1 or other three-digit phone numbers.  But you can still reach the 2-1-1 call center by dialing (402) 444-6666.

Take a look inside the 2-1-1 Call Center: 

Have more questions about how 2-1-1 impacts Nebraska and Southwest Iowa?  Contact:

Lena Thompson
2-1-1 Director
(402) 997-7002
lthompson@uwmidlands.org